FAQ

SERVICE

Do you have any questions? We are happy to help!

The Product

In our 85 years of proficiency, we have hunted the entire globe only to find the best suppliers and collaborations. All of our watches are made out of superior quality materials, with a Swiss quartz movement and a scratchproof sapphire crystal. The cases are manufactured in stainless steel in either 316L, ion plated gold or rosegold. Our straps are made out of premium genuine high quality goatskin leather, calfskin leather or mesh in stainless steel.

All of our watches are manufactured in Switzerland, it is very important to us that our watches are of high quality and Swiss made.

You can easily check this by following details

  • Watch:
    • Laser engraving of the cross on the inside of the sapphire glass
    • Engraving of the cross in the crown
  • Strap
    • Manfred+Cracco logo on all buckles

Manfred+Cracco logo on the inside of the leather strap.

Shipping

After receiving your payment we strive to deliver your order as fast as possible. Please allow us 1-2 business day to process your order before it gets shipped. Orders placed after 1PM will be processed the next business day.

Estimated shipping delivery timings:

  • Benelux: 1-3 days
  • Europe: 2-5 days
  • Other countries: 2-8 days

Depending on your region the estimated time of delivery can take up to max. 10 working days. As soon as your order has left our warehouse you will receive a confirmation mail with the tracking number and all details of your order.

With this tracking info you will be able to trace your package.

Shipping is free to EU-countries as listed hereunder. All other countries require a shipping cost of €30,00. *Excluding all extra local taxes & duties that may occur to your package. The additional charges for customs clearance outside the EU are to be paid by the customer. The costs vary from country to country. Please contact your local customs office for more information.

Free shipping to EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Repubic of Ireland, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Yes, once we have prepared your order and it has been shipped you will receive a mail which will include an URL with the tracking number. When clicking on this URL you can check the status of your order. If you have not received this mail within 2 business days make sure to check your SPAM folder or contact us for more inquiries. You can also check your MyAccount for the status of your order.

We ship to following countries from Monday to Friday, except on holidays and bank days.
EU
Austria, Belgium, Bulgary, Czech Republic, Denmark (excl. Faroe Islands & Greenland), Estonia, Finland, France (incl. Monaco and Corsica, excl. Andorra), Germany, Great Britain, Greece, Hungary, Ireland, Italy (excl. San Marino & Vatican city), Lithuania, Luxembourg, The Netherlands, Portugal (incl. Azores & Madeira), Romania, Slovakia, Slovenia, Spain (incl. Balearic, excl. Canary islands),

 

Other

Australia, Brazil, Canada, China, Hong Kong, India, Indonesia, Israel, Japan, Malta, New Zealand, Norway, Philippines, Russia, Singapore, South-Africa, South-Korea, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United States, Vietnam.

Warranty

Your Manfred+Cracco watch is guaranteed against all manufacturing defects for a period of 2 years from the date of its original purchase.

For all detailed information make sure to check our International warranty & Terms.

During the guarantee period the repair will be free of charge for labour and parts, if the technical service accepts the defective part to be a result of a manufacturing fault.

  • For orders in Belgium return your watch to your warranted dealer, which you indicated during check out.
  • For orders outside Belgium please contact support@manfredcracco.com

Please note that this guarantee will be granted only, when the original guarantee section, duly stamped by the retailer and completed with the date of purchase and reference number of the watch, can be presented with the defective watch. None of these data may be altered, deleted, removed or made illegible. The free-of-charge guarantee service can be refused if the warranty information is incomplete or illegible.

Always have a professional watch-repair service replace the battery. A professional watch maker knows how to check the gaskets and how to replace them, if necessary. The guarantee does not cover battery end of life.

The Manfred+Cracco watches are water resistant to 3 ATM. This means that the watch resists to accidental contact with water and normal perspiration. It means no immersion in water like showering or bathing, neither for swimming nor aquatic sports. It includes no exposion to the direct flow of water under pressure (crane, hose, shower, …).

Manual

Mix suit your mood. You can easily change the straps yourselves, no matter what kind of watch you have or what strap you have. Read all about it here

We have various sizes for our straps, check our webshop to find out which straps can be combined with which watch case. You can easily use the filters to find the strap you’re looking for.

  • 40MM watch case: 20-18MM
  • 34MM watch case: 16-14MM
  • 30MM watch case: 14-12MM

All Classic straps and our monochrome colored Stick Throughs are suitable for any size of watch case. Would you rather go for a pattern? No problem! We have various designs for different watch cases.

In case you have a 40MM watch case, you can combine this with the Burst, Marble, Rambuss, Safari or Tropic. Do you own our median watch case of 34MM? Then you can choose between all our patterns.

Even though our products are made of the best and most qualitative materials, they might need some attention/care sometimes. If you want to know the best way to take care of your watch/strap, then read all about it in the user manual.

Having the right time is important of course – you don’t want to be late on that first date! Pull the crown on the side of your watch gently. Turn it to adjust the time. Once set, push the crown back to it’s original position. If you would like to have more info, please check the user manual

Orders

You can easily purchase your favourite items on www.manfredcracco.com by clicking on a product in our webshop, collection or any other pages where the products are displayed.

You can place an order by adding your favourite items to your shopping cart, fill in your address, pay via the payment method you prefer. It’s a piece of cake!

If your order a Maddis, Jackie or Morris the watch includes a genuine goatskin black leather Stick Through strap. On top of that we will also give you an extra nude Stick Through strap of genuine calfskin! The buckle color & diameter of the strap is related to the watch case.

If you order a Vega, a mesh strap is included, related to the color and material of the watch case.

Easy! You can choose the strap you like in our webshop. If you are looking for a specific type of strap (collection, sizing, color buckle), this can easily be done by the filter system in the sidebar. Please make sure you choose the correct sizing of the strap, so it fits your watch case!

  • 40MM watch case: 20-18MM
  • 34MM watch case: 16-14MM
  • 30MM watch case: 14-12MM

Make sure that all required information has been filled in correctly.
When using a credit card

  • The billing address provided must correspond to the credit or debit card you are using
  • The security code for your card must be correct. For Visa and MasterCard you can retrieve this code on the back of your card: the last 3 digits.

If you continue to face this issue, we recommend you to send us a message via our contact page or mail us at support@manfredcracco.com.

Make sure you transfer your invoice with notice of your order number. We will prepare and ship your order once we have received your transfer.

We want to make this as comfortable for you as possible by adding various payment methods. So you can freely choose to use the method you prefer!
Creditcard (Visa-MasterCard), Bank Transfer, PayPal, iDeal, Bank Transfer, MisterCash

Please make sure to verify all information before you confirm your order. We are not able to cancel or change orders once placed due to the processing system at our warehouse.

Once we receive your payment, we will send you a confirmation mail to the e-mail address you provided with your order. If you did not receive this mail within 2 business days, please make sure to check your SPAM folder or contact us for more inquiries.

Other

At this moment gift vouchers are not available yet. For now you can easily order the wanted items on our webshop and just fill in the delivery address of the person you would like to surprise. Ain’t that nice?

Easily sign up for our newsletters at the bottom of the page. Be the first to discover our offers & new items or the best blog stories.

If you have more questions or if you just want to say hi, feel free to send us a message via our contact page or to support@manfredcracco.com

Any unanswered questions? Contact Us